This policy outlines the commitment of California Group of Companies to providing high-quality commercial cleaning services that meet the needs and requirements of its customers. The company aims to achieve a high level of customer satisfaction and is committed to continually improving its management of commercial cleaning services, quality, and safety.
The quality policy is based on several fundamental principles, including identifying and meeting customer needs, eliminating potential errors in service provision processes, and ensuring that all staff understand their job responsibilities and perform them correctly. Objectives for meeting the requirements of the policy and ensuring continuous improvement will be set, determined, and monitored regularly.
California Group of Companies is committed to operating under a Quality Management System that conforms to the International Standards and will maintain necessary quality approvals to meet customer requirements. The quality policy, principles, and objectives will be communicated and available to all staff, and training will be provided to support their implementation.